The cost of each delivery will depend on the product you choose and whether you're an individual or corporate account user. Our 4-hour on-demand and same day courier service starts from SGD$7.50 per delivery, next-day delivery from SGD$3.50 and 1 - 3 days delivery from SGD$3.20 for corporate account users.

When a request for delivery is made, we will dispatch the order to the closest delivery agent at the requested time. The pick up and drop off will happen within 4 hours. For safety and proper identification of each parcel, you will need to either print and attach to your package an individual invoice with a QR code or write down the order number and unique passcode (first 4 numerical digits of your order number) on your package. Our delivery agents are then required to either scan a QR code on the parcel or enter the unique order passcode upon arrival at pick-up point before they can begin the delivery process. A 50% of delivery fee will be charged if merchants cancel the delivery order after the agent has accepted the request or failed to collect the package at the pick up location. Should there be an occasion when your order has expired without being accepted by a delivery agent, you will receive a full refund to your bank account. However, kindly note that unless an order has expired, no other requests for refunds will be entertained.

JTAG Transmission may refuse acceptance of transport of packages or delivery items if any of the following cases applies: 1. the sender’s request does not comply with our Terms of Service; 2. the sender fails to enter a valid address and other required fields that are recognisable by the JTAG Transmission system; 3. the package or item is not suitable for transport; 4. the transport may violate laws and regulations; or is detrimental to public order, or injurious to public morals; 5. the package or item are of the following items: 5.1 explosives or other hazardous materials or any similar packages that are likely to cause damage to other packages; 5.2 packages specifically determined by JTAG Transmission to be unacceptable, including but not limited to combustible, inflammable, poisonous and toxic materials, livestocks, dogs, cats, little birds, guns and swords etc.

If you're an individual with ad-hoc delivery needs, we suggest that you download the JTAG Transmission User mobile app to get a quote here. You could also find out more here. For businesses and users with regular delivery needs, learn more about how you can self-create orders on our technology-enabled dashboard here.

If you're delivering fragile or irregular sized packages, please do mark the package as “Fragile & Handle with Care" in the notes section and reinforce it on the parcel to minimise any risk of breakage. Our delivery agents will take special care to ensure that the packages are delivered without damage. In the event of any breakage, JTAG Transmission also insures your delivery items up to SGD$200.

JTAG Transmission ensures our delivery agents are your trusted delivery partners. Apart from the delivery trainings we provide, all delivery agents are required to pass stringent background checks and provide identity documents. JTAG Transmission also insures your delivery parcel for up to SGD$200 per order. Merchants and recipients can now track the exact location of the JTAG Transmission agent delivering their parcel by inputting the order number on our order tracking page here!

All packages should fit into the size of a box in the dimensions of W+H+L <= 150cm. Packages that exceed the weight limit of 15 kg may not be handled or delivered. Please let us know if you require special assistance with oversized or overweight deliveries, we will be glad to assist further.

Yes, we do have a warehouse to store your parcels for next day deliveries! If you're keen to know more about our next day delivery arrangement, sign up for a 1-on-1 logistics consultation with us here and we will be happy to share more with you! For our 4-hour and same day delivery services, prescheduling is possible. However, pickup and drop off must happen on the same day.

JTAG Transmission prides itself on being a technology-enabled logistics provider that optimises your deliveries to help you grow your business and bring down your delivery cost. We deliver anything, anytime you want, at a fraction of the cost. With a supply network of more than 10,000+ delivery agents, we are able to deliver islandwide and share idle manpower to help you achieve logistics cost savings. Our core features include the ability to track your parcel 24/7, API Integration, etc. Learn more about these features and how it can help your business here! Learn where JTAG Transmission stands against our competitors here.